You can remove them yourself. Email Quote. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Their returns system is frustrating in the extreme. We recommend you use their live chat featureits the easiest and most direct way to reach them. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Thanks for signing up! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Free delivery for many products! Use the arrows to choose products to compare. Additionally, it is Anti Scratch Film and has Oleophobic Coating. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Proceed to remove item from shopping cart. Shop Now Include 2 pcs tempered glass screen protectors From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. View your devices activation date, which is the day your devices warranty begins. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. I have to try JUST ONE MORE UPDATE. Once you have your paperwork available, contact Fitbit Support. You must return the Product to Fitbit to receive a refund. . I was given as a gift in June. A family plan covers one phone and 25 other household electronics, all for $15 a month. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. See the Fitbit. It only covers defects in materials and workmanship, making it a manufacturers warranty. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Heres how it works. It just straight-up stopped working. It's all here. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. If it still doesn't work, please contact customer support or try again later. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. % of people told us that this article helped them. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Save 5-15% when you bundle. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. The deductibles are friendly, starting at $29 and not more than $99. Sorry to hear about your Fitbit Charge 4 not locking with the band. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Thank you for signing up to iMore. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Easy claims process online 24/7 and free local repair. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. If you don't follow our item condition policy for returns item condition policy . If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Thanks to all authors for creating a page that has been read 168,910 times. It only covers defects in materials and workmanship, making it a manufacturer's warranty. *This open box product may have visible dents or scratches. Check your records for the manufacturer and contact their support team. Any age. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Save my name, email, and website in this browser for the next time I comment. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. If the action you attempted failed, please try again. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). Only send in the part of the device thats causing problems. The Extra Power button on the 7.4 cu. You may even be eligible for an extended warranty replacement. Lets fix it! You can only purchase one membership at a time. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Another option is to check how you purchased your Fitbit. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Special Features:- Full Glue Edge to Edge Full Screen Coverage. A new band will have the same problem. We use cookies to make wikiHow great. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. It has passed our 26 stage testing process with no issues! Fitbit offers a limited product warranty. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. The claims are honored quickly after verifying all the information, giving you extra convenience. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Oops! Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Does that also apply if the fitbit is bought from another country? (i.e. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Ver ms detalles. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. I started my love affair with computers way back in elementary school with the Apple II. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Its a versa 2! My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Compare & save up to 40% with Securranty. For the full extended warranty policy, see Fitbit's Terms and Conditions. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Hi. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. If you received yours as a gift. AU $6.35 . Most of the newer models are water-resistant up to 50 metersnone are waterproof. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. . Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Cancel Anytime for a Refund! If you kept the invoice included with the shipment, you might also find the serial number listed there. Include your email address to get a message when this question is answered. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Looking for Fitbit's return policy? Lets fix it! Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . The warranty includes the device and wristband. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Your answer would be very much appreaciated. Compatible Device:-Fitbit Blaze Smartwatch. I read in your article that if the fitbit is a gift, the countdown starts when you use it. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. No, a replacement Fitbit does not come withits own warranty. Deductible. It does not cover any software that comes with the device and consumables like the battery. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Fitbit app not showing readiness scores or score isnt correct? Proceed to remove item from shopping basket? You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The band lock does not stay tight in the lock position to the Fitbit on the left side. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. But we do have some suggestions of how to contact Fitbit. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. To obtain warranty service, you must have a return authorization. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. See our Terms of Sale. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! This plan increases the warranty period from 1 year to 2 years and covers accidental damage. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. New York, If you want a replacement, make a warranty claim instead of a return claim. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. It depends on what Fitbit model you use. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Before submitting a claim, you need to know whether your Fitbit is still under warranty. It's more like Eskom - it's great if it works but you know you can't trust it. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? How long does a Fitbit last? Sorry to hear that your Versa 2s screen took in moisture. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. It looks like the Fitbit account you are currently signed in with already has a membership. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. You can get back to your regular exercise in no time. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. It does not offer extended warranties on its products. How do I get my Fitbit repaired or replaced under warranty? Fitbit Customer Supportvia the above methods. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 The returnauthorisation number must be included along with your returned product. Stay tuned for future updates. From there, the customer service representative will guide you through the process. Which Fitbit you own and how you use it. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Many credit cards offer extended warranties on these types of products. Totally died! If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. ). Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). 2.5D rounded edge glass for comfort on the fingers and hand. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Many double the manufacturers warranty by default. You can also find the same information on their website (opens in new tab). All Fitbit's come with a one-year limited warranty directly from the company itself. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Fitbit warranty. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Steps 1 Take off your FitBit. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. This protection planalso covers some accidental damage. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. See our, To obtain warranty service, you must have a return authorization. Ive tried everything. Perhaps the battery's not lasting anywhere near as long as it used to. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Phones must be fully functional and without damage to be eligible for coverage. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. You can only purchase one membership at a time. By using our site, you agree to our. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. What is the procedure to follow. Use Discount Code: NOFEE at Checkout for FREE Activation! This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. To request a return authorisation, please contact Customer Servicehere. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. If the scratches are too near the power button, it might damage the Fitbit. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. How do I get it replaced under warranty? This article has been viewed 168,910 times. Repair the Product at no charge, using new or refurbished replacement parts. If you want to continue enjoying your Fitbit, you have to buy another one. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Massage the toothpaste in gently, or the clock will be damaged. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. It's moved! Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. For some people, paying for another one may not be immediately possible. Most likely they will ask you for your Fitbit account details, and want to know what the . covers one phone and 25 other household electronics, all for $15 a month. Use the arrows to choose products to compare. Fast shipping Same day shipping if ordered by 1PM Pacific. The membership will be linked to your Fitbit account. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. All are valid reasons to go send it back to Fitbit for a warranty claim. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Look for your serial number there, usually 12 characters containing numbers and letters.
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