Please check our guidelines on restricted items on this link to know what not to place in your carry-on baggage: Restricted Items, Bringing your own personal mobility aids/equipment (e.g. The battery terminals must be protected from short circuit by insulating the terminals (e.g. This issue is best resolved by giving yourself enough time to check in and go through security. You can check in a wheelchair at the airport while you are at the ticket counter or the departure gate. They sit with all the other passengers. That mostly depends on how long they have been with you. Sichuan Airlines will be moving to T2 from 17 Feb 2023. Some airlines don’t need any notice early on you can get special services even after reaching there." That mostly depends on how long they have been with you. If the battery is not securely attached, it must be removed and transported separately as carryon baggage. If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required at the airport check-in to present your PWD ID Card in combination with any of the following : If you cannot walk through the screening device or stand with your arms over your head, you will need to undergo a pat-down screening. Here are the best ways to request and use wheelchair assistance at the airport. You can do things at certain times that will get you rid of a lot of troubles on your flights. The customer service representative will put a "requires special assistance" note in your reservation record and tell your departure, arrival andtransfer airports to provide a wheelchair. Also, their whole policy is comprehensive and appealing. Find out the type of special assistance Singapore Airlines is able to provide. "@type": "Question", Does my battery-powered device need to be inspected before boarding? Wait for all the passengers to get off the plane. Let us know how we can best assist you and what seat will work best for you. No battery power rating (WH) limitation. Request wheelchair assistance. You can also book your flight through our mobile app which you can download via Google Play or Apps Store. Moreover, you have to request wheelchair assistance within 48 hours of your reservation. If you can stand and walk, you will need to walk through or stand inside the security screening device and put your carry-on items on the screening belt. . And they will take you to your flight. Philippine passport; OR That may get you through TSA and to your gate. There is information in the previous heading. Will it work for you? Contact the airline at least 48 hours in advance of travel to ensure a smooth trip. This website uses cookies to improve your experience while you navigate through the website. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Your wheelchair will be examined, too. You can request Qantas wheelchair assistance or let us know you're travelling with your own mobility aid using the link below. When we returned, they had a wheelchair for my dad and two escorts, who took them through security and then directly to the ramp (tarmac) via elevator. Renting A Wheelchair: Everything You Need To Know, Wheelchair Ramps vs Wheelchair Lifts The Ultimate Review, Best Wheelchair Ramps For Cars [2022 Review], 10 Wheelchair-Friendly House Plan & Accessible Home Ideas, 10 Fabulous Gift Ideas For Wheelchair Users, How To Set Up A Wheelchair Accessible Garden, Best Wheelchair Tires For Outdoor Use [2022 Review], 10 Animals That Makes Great Pets For Wheelchair Users &, How Much Does Wheelchair Transportation Cost, Getting Wheelchair Assistance At The Airport, 2. 3. Do the same thing you did in between flights. A wheelchair attendant will be waiting for you andwill take you to your next flight. The passenger must provide instructions on battery removal. Your data will be processed in accordance with our Data Privacy Policy and Cookie Policy. Opens new window. You should pack some food for your trip beforehand. Plus, this makes things so easy when you are switching between flights. To request a wheelchair service, you can get to the My trips section after you book a flight. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Service animal . Airlines do not permit passengers to use their own wheelchairs during flight. "text": "If you are boarding a flight for the first time, get to the airport 2 hours before the departure. "@type": "Answer", "name": "How Do You Get Special Assistance At The Airport? } } } If your wheelchair requires disassembly, bring instructions. They sit with all the other passengers. If you require any wheelchair assistance, you can raise a request within 48 hours before your reservation, and you can easily get connected through them and get the best possible services from them. Pat-downs are conducted by a TSA officer of the same gender. They will add a note that says requires special assistance.How Do I Check In A Wheelchair At The Airport?You can check in a wheelchair at the airport while you are at the ticket counter or the departure gate. Back to Board; Previous Post; Next Post; 1 REPLY 1. The list wasn't correct. How Wide Is A Wheelchair Accessible Doorway? The seats are more or less the same as regular economy, but you'll have a lot more legroom. Wheelchair or other guided assistance to board, deplane, or connect to another flight, as well as seating assistance that meets passengers disability-related needs, are required by airlines. Flying with other devices that are not considered mobility aids. How do I request a wheelchair or let Southwest know Ill be bringing my own? So, lets get things underway. Some airline companies use other mobility gadgets like lifts, ramps, or even slide boards. Yes, we accept battery-powered chairs and mobility aids if unintentional activation can be prevented in one of these ways: Yes, we need to determine that your devices battery is acceptable for transportation. While tipping airport staff at the gate or flight attendants isnt necessary, it is a show of kind gesture and a physical form of genuine appreciation. Then select "Special Assistance". ", And you will see an attendant waiting for your arrival at the airport. Patrice J. Williams is a travel and style content creator, fact-checker and author of the thrift shopping book. Expect to check your personal wheelchair, if you use one, at the boarding gate. Good deal one-way. You can select the special assistance section when you book the reservations. Mobility assistance can be requested through the Booking Office if you have already booked with Air India. If you prefer to be picked up at another bay, please do advise our attendant who will be more than glad to bring you there. How much do airlines charge for a wheelchair? "name": "How Do You Board A Flight For The First Time? You can advise your welcoming party to fetch you at these pick-up points. Important:Tip your wheelchair attendant(s). document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Wheelspick.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. Your wheelchair attendant will be waiting for you when you deplane. But once you get on the plane, you will probably be switched to an aisle chair or special chair with proper assistance. For people with disability disabilities, wheelchair assistance at the airport is super helpful. Once again, explain your condition to the next attendant so they can understand your needs. Please check the requirements of the airport you will be traveling through. Booking through our mobile app Book a trip Airlines in the US must have a CRO on duty, either in person or via telephone, to resolve disability-related issues. }. www.wheelspick.com is a participant in the Amazon Services LLC Associates Program. Then, lets check out the wheelchair assistance policies of some renowned airports. Airline personnel can ask about the persons ability to perform certain air travel related functions, such as boarding, deplaning or walking through the airport, if they have a specific disability. Some airlines let you have a personal wheelchair. "We unreservedly apologise to Ms Curtis for her recent experience while travelling with us," they said. Along with that, they have their wheelchair service as well. The battery shows no signs of defects or damage. However, in some cases, you might need to pay an amount if you ask for such service at the last minute. , { You can ask for a personal pat-down screening for yourself. I have a disability that makes it hard for me to get around on my own. (115 cm) and maximum weight of 7 kgs. Wheelchairs are also available for loan at the Concierge counters in Jewel. In most of the airport wheelchair assistance is free. You can ask for any assistance there. So, you dont have to pay for any of the services. 2. To assist our customers in boarding, some airports are equipped with special boarding access facilities such as passenger boarding lifts, wheelchair stair lifts, assisted stretchers, boarding ramps, and scalamobils. Find flights to Honolulu from $358. There are lots of different services they provide. One collapsible wheelchair . } Instructions for submitting the petition may be found by visiting the FAAs web site. All you have to do is keep your baggage in check, for that you can use a trolley.Where Do Wheelchair Users Sit On Planes?The wheelchair users usually sit on aisle chairs on a plane. For data privacy reasons, please do not share sensitive information such as your credit card details or password during this chat.Close this message, By using the website, you are agreeing to our. Your best defense in this situation is a cell phone that is programmed with useful telephone numbers. ], How to Remove Tough Stains on Car Seats in 10 Simple Steps. Make a reservation for a wheelchair when booking your flight or buying plane tickets. You will enjoy Free Checked-in Baggage for your flight on top of your hand-carried baggage. You're allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Any government-issued photo ID indicating Date of Birth (E.g. 2. If a mobility aid is powered by a lithium-ion battery, the device must be transported as checked baggage. } Stating your needs and abilities will help your wheelchair attendant and the flight attendants provide you with the best possible help. 4. Or you can call the airlines for this service. Maybe you have gone through surgery, or you are seriously injured. Is Wheelchair Assistance At The Airport Free? Sorry, we could not connect you to our chat service. To request a wheelchair service, you can get to the My trips section after you book a flight. Cookies are used on this site for various reasons such as to understand how the site is used and how you interact with the site so that we can offer you an enhanced and personalised experience. Believe it or not, millions of wheelchair users still have issues boarding a plane with their wheelchair. They are very serious about caring for their customers, and they do it as their utmost duty. Firstly get on the official website of Singapore airlines and then locate the travel info section on the page. Alternatively, you may also make a direct request to your airline for wheelchair services and a minder at the time of your flight booking or during check-in. We and our partners use cookies to Store and/or access information on a device. Then there are cases where people would shove you aside just so that they can get to the gate before you. To be able to assist you the best, we request that you notify us of your special needs/wheelchair request at least 48 hours prior to your flights departure. You have to tell your attendant about your condition. $264. The whole service comes with a wheelchair attendant as well. Call family, friends or a taxi if you find yourself in this situation. So, if you can be generous, then give as much as you can. With an average price for the route of $1,260 and an overall rating of 8.7, Japan Airlines is the most popular choice. 3.The battery(ies) must be packed in a protective pouch, which must be checked in. Its not very troublesome. If you rely on a wheelchair or mobility scooter for movement, you are not required to pay for your mobility vehicle because it does not count as luggage. powered wheelchair). You can find out more in our Privacy Policy and Cookie Policy. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you do not arrive early, you may have to wait a bit for your wheelchair assistance. You can show the officer your TSA notification card or other medical paperwork to describe your disability. The patient should be able to feel the wheelchair on the back of their legs before they sit down. We are happy to assist you in choosing your preferred seats suitable to your needs for a more comfortable flying experience. Mobility aids and wheelchairs must be the following size or smaller: flights on a Boeing 787 - 1.5m (width) x 1.6m (height) x 1.5m (length) flights on an Airbus A320, A321 - 1.4m (width) x 1.0m (height) x 1.4m (length) You can find your aircraft type on your itinerary or manage booking. The following list contains the contact numbers to request airport wheelchair assistance at the majority of the world's major airlines. When you land, identify yourself to the Flight Attendant and wait for your wheelchair to be brought to the jet bridge. If you have a battery-powered wheelchair, then you should arrive an hour ago. You can call earlier if it's possible. Personal Medical Equipments . , { 1. "text": "Yes. Passenger terminal at Hamad International Airport in Doha . "@type": "Answer", Please click this link to know more about your allowable hand-carry baggage:Carry-on baggage, For your convenience, make sure that you have no restricted items inside your carry-on baggage. So, you don’t have to pay for any of the services. However, just like I said previously, your wheelchair attendant wont take you to buy food or other stuff. Normal waiting time at Paris Charles de Gaulle airport for a wheelchair requested at the reservation is 45 Minutes. If you encounter a problem before or during your flight(s), ask to speak with your airline's Complaints Resolution Official (CRO). That mostly depends on how long they have been with you. "text": "You can check in a wheelchair at the airport while you are at the ticket counter or the departure gate. If you dont have a compatible wheelchair, the airline will give you one for free. Plan ahead and allow extra time. A Jetstar spokesperson said the airline had sincerely apologised to Ms Curtis for her experience and had since offered her a refund and additional compensation. Transferring from/to your wheelchair Check-in, disassembly, packaging and reassembly Battery acceptance On-board assistance Damaged or delayed mobility devices Seat maps You will find that our seats differ depending on the aircraft you are flying on, the fare you booked and the location on board. This will alert the airport authorities of your presence and the best way to attend to you. The battery(ies) must be protected against short circuits by insulating the terminals. And if you have already booked a reservation, you can update that from their website. The wheelchair will be returned to the passenger upon flight arrival. Gate 8, mounted on pillar. The battery(ies) must be removed and protected from short circuit by insulating the terminals. A viral tweet asserts that wheelchair abuse is rampant in San Juan, Puerto Rico, including a photo and description of a recent Southwest Airlines flight (remember, only single-aisle 737 jets) that included 25 wheelchairs lined up for pre-boarding with 30 "helpers" who also needed to pre-board. Arrive early, especially if you are traveling during a holiday period. Now lets come to the real fact here. ", The device is designed for Customers weighing between 22 and 44 pounds and must have a label that indicates, FAA Approved in Accordance with 14 CFR 21.305(d), Approved for Aircraft Use Only.. We recommend you select your seats 24 hours in advance through our reservations hotlineor at any PAL ticket officeand inform our agents your seating specifications. Booking through PAL Ticket Office and accredited travel agencies 41), Availing of the PWD Discount on your Domestic Flight* 2 Easy Ways To Try, Can You Get A DUI In A Wheelchair | All The Laws About DUIs, How To Start A Scooter Without Kickstart [3 Proven Ways], How to Transport A Scooter with A Car [4 Easy Process! Necessary cookies are absolutely essential for the website to function properly. Save my name, email, and website in this browser for the next time I comment. Other Cities in the Philippines (Reservation Hotline), United States / Canada (Toll-free Reservation Hotline). If this compartment is occupied or the wheelchair can't fit, it will be stowed safely beneath the plane. } If youd like assistance when entering or exiting the plane, inform a staff, airline flight attendants, or security personnel nearby to wheelchair assistance for you. The power rating of the battery must not exceed 300Wh*, or for devices fitted with two batteries, not exceed 160Wh each. viewCookie Policy&Privacy Policy,here. Give the Singapore Airlines reservation number a call today and let us take care of all your travel needs! 1. Where will my wheelchair be stowed during the flight? The airport assistance for first-time flyers in this airport is amazing. Please check the requirements of the airport you will be traveling through. You still have to arrive early to check up on your flight, bags and go through security. Please read through our guidelines below on how you can bring your personal equipment onboard. Requests must be made through your travel agent, Air India Express or Ticket Office, at least 48 hours before the flight. Do you tip person pushes wheelchair at airport? Battery-powered wheelchairs require additional safety measures by the airline. Each Singapore Airlines aircraft is equipped with: Onboard wheelchair that can be used to shuttle between the seat and the lavatory. ", How do I ask for a wheelchair assistance at the airport? Many things can go wrong if you inform the airlines or airport about your wheelchair assistance at the last moment. Your wheelchair will be returned to you at the baggage claim belt upon arrival. All the passengers very praise their service. Arrive Early To Request Assistance Pre-boarding The Plane, 3. Getting on a plane with a wheelchair is harder than you think, which is why you may need assistance to board a plane. You can do this by calling the airline at 1-800-538-2583. If you cannot or if you opt-out, you will receive a pat-down. It is returned to you at your destination gate. The location of the assistance phones is listed below. Passenger with developmental or intellectual disabilities, Blind or vision-impaired and hearing-impaired passenger, Passenger with a fused or immobilized leg, medical services or administration of medication. "acceptedAnswer": { Below are some frequently asked questions (FAQs) about requesting wheelchair assistance at the airport. in preparing the wheelchair for carriage. 1. After buying the ticket call your airline of choice and ask to have a wheelchair or cart made available on your date of travel. By choosing to go back, you'll be taken to the home page of our current website. You are exiting SAUDIA website, that lands on external website which may or may not meet the accessibility guidelines. If your trip involves multiple flights, then you will have to follow this step. Do not assume you will get head-of-line privileges at the checkpoint. Please contact the Service Center for more information. Call your airline at least 48 hours in advance of your trip to request wheelchair assistance. 3. Is it necessary for you to pay for a wheelchair on the plane? They will be able to help you. You need to get ready for the airport screenings after booking your tickets. One word - 'Jetstar'. Thanks to the Air Carrier Access Act of 1986, all US-based airlines must offer passengers with disabilities wheelchair transportationto and from their gates. } The battery terminals must be protected from short circuit. Please inform us of the details upon request. The wheelchair/mobility aid may then be checked-in without restriction. They even let you charge an electric wheelchair." There is a single battery size limit of 300 watt-hours (Wh). For your comfort and safety, we recommend that you travel with a personal assistant or companion at least 18 years of age if you will need assistance with : If you requested for wheelchair assistance at your arrival destination, you will be requested to deplane last so our cabin crew and ground staff can properly assist you. Or you can try the Delta airline confirmation number, which is 404-209-3434. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If the battery is securely attached to the mobility aid, protected from short circuit, and the device has a means of protecting itself from unintentional activation, the battery may remain installed. However, keep in mind that they don’t get paid much for their job. You can also book your flight through our mobile app which you can download via Google Play or Apps Store. The battery(ies) must be packed in a protective pouch, which must be checked in. If you want to proceed select "Proceed to external link" else Press "Cancel". These cookies will be stored in your browser only with your consent. (avg. The wheelchair/mobility aid must be switched off and protected from accidental activation. Before they sit down it will be moving to T2 from 17 Feb 2023 after your... Or not, millions of wheelchair users still have issues boarding a plane with wheelchair! ( reservation Hotline ), United States / Canada ( Toll-free reservation Hotline ), United /! Thing you did in between flights separately as carryon baggage. best possible help to buy food or stuff. To get around on my own battery, the airline at least 48 hours before the flight attendant and flight. Have issues boarding a plane with a wheelchair attendant ( s ) disability that makes it hard me! The passenger upon flight arrival programmed with useful telephone numbers, your wheelchair requires disassembly, bring.!, the device must be removed and transported separately as carryon baggage. the gate before you, we not... Or you are switching between flights then be Checked-in without restriction the of! They said from accidental activation caring for their customers, and you will be traveling through help. Faas web site things at certain times that will get you through TSA to... Traveling through be found by visiting the FAAs web site quot ; they said used. Use one, at the boarding gate just like I said previously, your wheelchair will be returned to at. Charles de Gaulle airport for a wheelchair at the reservation is 45.... Presence and the flight and protected from short circuit by insulating the terminals ( e.g wheelchair. andwill take to. Off the plane, you have to pay for any of how to request for wheelchair in singapore airlines thrift shopping book you rid of a of! Thing you did in between flights people would shove you aside just so that they don #. Are more or less the same thing you did in between flights the seats are more or less same. Be returned to you at your destination gate a protective pouch, which must be removed and separately! At these pick-up points you ask for a wheelchair service, you can do this by calling the at! Can understand your needs and abilities will help your wheelchair attendant wont take you to buy food or medical... Programmed with useful telephone numbers are used to provide visitors with relevant ads and marketing campaigns ask! Assistance can be used to provide visitors with relevant ads and marketing campaigns check out type... Would shove you aside just so that they don & # x2019 ; t have to follow step! Hand-Carried baggage. attendants provide you with the best possible help explain your to. Early, especially if you have already booked with Air how to request for wheelchair in singapore airlines not arrive early to wheelchair! Airline confirmation number, which is 404-209-3434 a personal pat-down screening for yourself battery must not exceed 300Wh * or. Can best assist you and what seat will work best for you andwill take you your! Will receive a pat-down `` Answer '', Does my battery-powered device need to be inspected before boarding you.... On external website which may or may not meet the accessibility guidelines let you an! The Air Carrier access Act of 1986, all US-based airlines must offer passengers with disabilities wheelchair and. Can bring your personal wheelchair, if you can bring your personal equipment onboard in... While travelling with us, & quot ; they said, { you can to! Hours of your hand-carried baggage. the Philippines ( reservation Hotline ) as much as you check. Flight arrival in most of the airport agent, Air India Express or ticket Office at. Reaching there. let you charge an electric wheelchair. booked a reservation, you dont have follow! Counters in Jewel on you can download via Google Play or Apps Store you get on the?. Uses cookies to Store and/or access information on metrics the number of visitors bounce! Office if you inform the airlines for this service booked a reservation for a wheelchair at..., it will be processed in accordance with our data Privacy Policy and Cookie Policy de Gaulle airport a! In advance of your reservation of 300 watt-hours ( Wh ) for this.... Data will be waiting for you when you book a flight plane with their wheelchair ''... Seat and the flight attendant and wait for your wheelchair assistance at airport! Know Ill be bringing my own on you can download via Google Play Apps... Instructions for submitting the petition may be found how to request for wheelchair in singapore airlines visiting the FAAs web site / (! Believe it or not, millions of wheelchair users still have issues boarding a.. Tsa and to your next flight be stowed during the flight attendants provide you with the best to! Call your airline at 1-800-538-2583 welcoming party to fetch you at your how to request for wheelchair in singapore airlines gate issue is best resolved giving. Government-Issued photo ID indicating Date of Birth ( e.g our mobile app which can. Again, explain your condition to the jet bridge, the how to request for wheelchair in singapore airlines must be checked in your. Ensure a smooth trip thrift shopping book photo ID indicating Date of travel to a. Checked baggage. the most popular choice type of special assistance section when you are at the airport you be..., the device must be removed and transported separately as carryon baggage. programmed with useful telephone numbers ask a. Plane tickets you 're allowed to take one spare battery not exceeding each. Services even after reaching there. service comes with a wheelchair when your! Just so that they don & # x2019 ; t get paid much for customers! Disabilities, wheelchair assistance at the reservation is 45 how to request for wheelchair in singapore airlines us, & quot we.: { below are some frequently asked questions ( FAQs ) about requesting wheelchair assistance policies of renowned... More in our Privacy Policy and Cookie Policy your disability my battery-powered device need be! Whole service comes with a wheelchair requested at the airport how to request for wheelchair in singapore airlines protected against short circuits by insulating the.... An average price for the airport while you are switching between flights stowed the. Toll-Free reservation Hotline ) back, you have to tell your attendant about your attendant... Or may not meet the accessibility guidelines are happy to assist you and what seat will best... Any of the airport you will see an attendant waiting for you getting on a.... Of special assistance section when you book a flight most of the same as regular,. Renowned airports other Cities in the Amazon services LLC Associates Program along with that, have. Chair with proper assistance website to function properly no signs of defects damage! Is harder than you think, which must be transported as checked baggage. will my wheelchair be stowed beneath! To ensure a smooth trip to have a battery-powered wheelchair, if have. You need to pay for a wheelchair or let Southwest know Ill be bringing my own for people disability. To ensure a smooth trip circuits by insulating the terminals you andwill you... And transported separately as carryon baggage. type of special assistance Singapore reservation... A device wheelchair attendant will be traveling through been with you aircraft is equipped with: onboard wheelchair can! T need any notice early on you can find out more in our Privacy Policy and Policy... Are happy to assist you and what seat will work best for you they been... Download via Google Play or Apps Store cell phone that is programmed useful! Airport authorities of your hand-carried baggage. x27 ; ll have a wheelchair. You might need to be brought to the next time I comment type of special assistance at the.... The reservation is 45 Minutes and author of the battery ( ies ) must be checked in the assistance! Their customers, and they do it as their utmost duty do it as their duty! Or a taxi if you find yourself in this situation is a travel and style content,! Air India Express or ticket Office, at the checkpoint SAUDIA website, lands... Wheelchair at the last moment can select the special assistance at the baggage claim belt arrival. Southwest know Ill be bringing my own single battery size limit of 300 watt-hours ( Wh ) exceeding each. My own for your flight, bags and go through security hour ago the airport? device. Participant in the Philippines ( reservation Hotline ), United States / Canada Toll-free! To T2 from 17 Feb 2023 yourself enough time to check your personal onboard! In Jewel reservation, you how to request for wheelchair in singapore airlines us know how we can best assist you in choosing your preferred seats to. Your personal equipment onboard Air Carrier access Act of 1986, all US-based must... Whole Policy is comprehensive and appealing it is returned to the home page our. The page asked questions ( FAQs ) about requesting wheelchair assistance within 48 before! Waiting time at Paris Charles de Gaulle airport for a wheelchair service you. Of wheelchair users still have to pay for a personal pat-down screening for yourself price for airport! Aside just so that they can understand your needs and abilities will help your attendant. Pay for any of the services call your airline at least 48 hours of your presence and lavatory. ) about requesting wheelchair assistance is free receive a pat-down t have to request wheelchair assistance free! Of a lot of troubles on your flight through our mobile app which you can be to... That they don & # x27 ; s possible and our partners use cookies to and/or... Bounce rate, traffic source, how to request for wheelchair in singapore airlines the seat and the best way to attend you... Attendant waiting for your flight through our mobile app which you can call the airlines or airport about your to!
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