Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. 1 Passenger, Premium Economy & Economy. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. 9. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. Redeem your THAI Travel Voucher. The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. You should receive an email confirmation within 24 hours from . If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. Why would anyone in their right mind have faith in the. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. This policy rule applies to all sorts of fares. This website uses cookies to improve your experience while you navigate through the website. expand_more. , I am disappointed to see that TG is still playing with the client refund. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. It's completely free and we'll never pass your information on to upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. In 2019, the airline posted a loss of US$382.2 million. There are both online and offline ways to initiate your cancellation process. Thai Airways Refunds due to Covid - any luck? My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Both of these ways have the same goal: to make your revocations easier. BOOK TIMETABLE Additional Services Return One - Way From To Returning : Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. This occurs regularly due to bad weather circumstances. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. Login now. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. Last year, the losses blew out to US$4.5 billion. Signing up with Executive Traveller only takes a second and lets you I see this as stealing from people who for the most part were innocent victims. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). Why do foreign men like Thai women? Thai Airways filed for bankruptcy protection in May 2020. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. expand_more. The court noted that such a course of action did not disadvantage other creditors. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. The refund processing time may vary depending on the mode of payment. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. I've twice emailed the Sydney Thai office but as yet not a single reply. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. THAI Airways. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Even when the airline reverses the bookings, this policy can be quite helpful. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. All rights reserved. THAI can unfortunately not handle or be of assistance with these bookings. But opting out of some of these cookies may affect your browsing experience. Join the conversation and have your say on Thailand news published on The Thaiger. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. But today theyre averaging 17,554. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. 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