Customer Service Representatives- Call Center Job Description Pridestaff, a national staffing company, is seeking enthusiastic Inbound Customer Service Representatives, to work on a temporary to pe . Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. You may choose to consent to our use of Job-related concerns noted in the background screen may disqualify you from the new position or your current role. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. Job duties and responsibilities are subject to change based on changing business needs and conditions. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. However, as your business grows, this setup will no longer be feasible and you will have to start looking for ways to scale your support team. Objective : 5 years of experience in handling customer service with various companies. He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. We have competitive benefits along with a clear career path to allow growth within 6-8 months. Heres a look at all the key responsibilities of a service rep. Find job postings near you and 1-click apply! 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. Kemper Life has a talented operations team that believes in this strategic intent. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. Learn more about the Freshdesk Marketplace. Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. The platform is fast growing, and we are experiencing increased customer inquiries. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). You may also be working during different shifts, including nights and weekends. Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. 6-12 months of customer service experience. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. Service reps should be pleasant and empathetic while theyre interacting with customers. The range for this position is $12.84/hr. But the way we see it, our responsibility goes beyond our clients accounts. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. (You can unsubscribe at any time. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Aptitude to listen attentively, capture relevant information, and identify Member or Providers inquiries and concerns. Thank you for contacting VSP! While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Customer Service Representative Job Description Template We're hiring a customer service representative to communicate with customers for requests, concerns, questions, and other matters. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Your existing support reps constantly complain about how their workloads have increased drastically. las molestias. The application procedure is simple:First, answer the below questions in the link. This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at Company Discretion. Some of the basic customer service job duties may involve receiving and processing incoming orders. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.01 based on. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. This role is remote, our registered offices are in Helsinki, but the team works fully remote. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! The target is to ensure excellent service standards and maintain high customer satisfaction. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. Identify and escalate customer requests to managers when theres a complex issue. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. Odwiedzasz Freshdesk.com z Polski? Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. Well get you a detailed analysis of your resume within 48 hours. Posted 4 days ago The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. Starting rates increase with years of experience. Qualifications for customer service receptionist. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. an. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Global Easy 1-Click Apply. Our review will help you with tips on the design, structure and content of your resume. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Learn more about ticket forwarding in Freshdesk. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Online/Remote - Candidates ideally in. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. 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