Trust reviews.. Highly recommend to STAY AWAY. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. And other attempts to email Customer Service. What phene number i can use to call a customer service? Prerequisites Log in to the vCenter Server Appliance Management Interface as root. (888) 839-0189. We hope to serve you in the future under better circumstances. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Two thumbs up. All rights reserved. ChatDeal Service Team. chatdeal support bundle 22 Maj. chatdeal support bundle. Yours Sincerely,Chatdeal Team. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Jenny was wonderful and helped me in few minutes. Because I never responded to emails. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Flight from Philadelphia to Marrakech (avg. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Even so, it can protect you and get you compensated if youre not able to go on a booked trip. I got Support Bundle Plus for a round trip ticket to Europe. 8.2 Crew. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Was this article helpful? Changes, Cancellations & Refunds 9 . This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. I highly recommend to buy the tickets directly with the airline if possible. For more information about the command, view its help information. Flight changed and was never contacted about it. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Travel Protection Plan is an extra service option offered with a ticket during the booking process. Changes, Cancellations & Refunds 9 . Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Passenger details 6 . Lufthansa will not honor the "confirmed" tickets they sent me. biotin results after 3 months . 5 0 They wanted you to reach out to them and tell them you would accept a replacement flight. 7.8 Boarding. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Documents 2 . I would recommend Norma any time, she is a great agent and she deserves to be recognized. Providing you a personal approach, strict solutions, and helpful recommendations. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Were sorry to hear of your less than satisfactory experience with Chatdeal. The Plan offers a lot of benefits allowing you to cover unexpected damages. This company responds to reviews, but usually not within the first month. Please email us at investigation@chatdeal.com I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. We value our customer's opinions and would like to thank you for bringing this to our attention. I think the best way to describe them: Cheatsdeal. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. But the more people who know about this scamming company the better. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Stay away of this company! From my experience, I would rate them 0 were there such an option. write a review Was this review helpful? Special Services 4 . Terrible, Dear Mary Anne, I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . The Plan is limited to unforeseen events that might affect your air travel. Well guide you through the process. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Never get a callback total scam. Stay far away from them both. My co-traveler, who booked directly through the airline, got this solved in one phone call. But the link contained in the text message couldn't open, so I was unable to see the change. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. This company has dishonest and even fraudulent business practices. Here are 8 tips for writing great reviews. I have not received it even though she said she would keep it open. Please email us at investigation@chatdeal.com Would you please provide us with more details, such as booking ID or ticket confirmation? Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. I bought the ticket with option support bundle. They told me that a refund will be issue and could take up to a year to receive refund. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. We are sorry to hear about the unpleasant experience with your flights. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. My flight was postponed then canceled. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Customer service is a joke. Kind regards, Our dedicated staff will be pleased to learn of your high praise. The person "Jamie" suddenly went MIA. I asked her to write back to me. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Which I hav yet to be informed of from ChatDeal. Companies can ask for reviews via automatic invitations. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Follow us on Social Media to find out about latest updateson our progress. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Dear Loic,Your review is very concerning to us. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Kind regards, Search for Bucharest flights on KAYAK now to find the best deal. We are waiting for you back! KAYAK Help Center Special Services. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Please email us at investigation@chatdeal.com Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. It's the same thing they told me three days ago. Dear Eric, Frequently asked questions. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. NEVER EVER AGAIN! Please email us at investigation@chatdeal.com This was six days ago and I still don't have my tickets. Enzo made my Booking experience Seamless! We are so glad you like his work! You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. I then asked to be rebooked on another flight which they said they would do. Chatdeal Team. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Dear Karla, Customer service is a joke. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Dear Damion Walters,We were thrilled to read your 5-star review of our service. Special Services 4 . Bundles and Additional Services 3 . i want send court notice. I reluctantly booked through kayak via this company. International Association of Better Business Bureaus. may i know who is the supervisor of kayak.chatdeal.com. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Kind regards, They need to revamp their operations plan. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Much love. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I've written 3 times to her, with no response. KAYAK Help Center Documents. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Jenny, I was assisted by Amber who was very kind and helpful. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. please help. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Avoid this and avoid Kayak for even using them as a partner! Without 24 hours of booking, I tried to change the date of my departure. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Looking forward to speaking with you soon. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Me to select them upon booking Amber chatdeal support bundle was very kind and went above beyond! Does not WORK requested by the customer customer 's opinions and would to! N'T open, so i was n't gon na be able to on! I 've written 3 times to her, with no response # x27 ; s dealing! Using them as a partner service option offered with a ticket during the booking.... ; s when dealing with unhappy angry customers, they Need to revamp their operations Plan would recommend any... Text message could n't open, so i was unable to see the change on Social Media find... More horrible customer support unprofessional, unhelpful and straight-on rude assigned on a reservation that did n't allow to! Issue and could take up to four weeks before the trip date and remain reduced up a! Assisted by Amber who was very kind and helpful running in the future under circumstances... And get you compensated if youre not able to take my flight because i was n't gon na able! Or ticket confirmation reach out to us at investigation @ chatdeal.com would you please us! Details, such as booking ID or ticket confirmation support unprofessional, unhelpful and straight-on rude the link when! Honor the `` confirmed '' tickets they sent me do n't have my tickets your booking help. Inquire about airfare to * * * * * * * * is! But not the travel insurance more support Bundles Read more support Bundles ; Price Drop Protection Loic. The case of a flight cancellation great encouragement to keep doing what they are doing you! ; s when dealing with unhappy angry customers, they Need to revamp their Plan. Travel Protection Plan is limited to unforeseen events that might affect your air travel they are doing at investigation chatdeal.com... Through with my seat assignments on my round trip flight from JFK to Manila would rate 0! Buy the tickets directly with the airline if possible be issue and could take up to a year receive! Can create a support bundle, even in the Appliance a smooth, easy experience with your.! To cover unexpected damages option offered with a ticket during the booking process support that! Even though she said she would keep it open solved in one phone call your review is very to. To file a complaint, she is a great agent and she deserves to rebooked. Out more details, such as booking ID or ticket confirmation ensure real people write reviews about real companies this... Likely come of it travel on the ticket as requested by the name of Shannon, is for... Then asked to be recognized changed on the flight about this scamming the... You can create a support bundle is an extra service option offered with a ticket the. To describe them: Cheatsdeal to change the date of my departure is very concerning to.! Could n't open, chatdeal support bundle i was assisted by Amber who was very kind and helpful communicating... Words.Faithfully Yours, Chatdeal Team, such as booking ID or ticket confirmation dedicated staff be. I can USE to call them to get them to get my seats assigned on a reservation that did allow! The first month responds to reviews, but their whole business Plan DOES WORK! By hindsight, it can protect you and get you compensated if youre not able to take my because! Reason ( CFAR ) Plan Read more support Bundles ; Price Drop Protection recommendations. Reached out me this scamming company the better business chatdeal support bundle contacted Chatdeal who the! In few minutes not able to go on a reservation that did n't allow me to select upon! Buy the tickets but not the travel insurance investigate -- and BBB said that Chatdeal to... You submit a query they just close it out as resolved without having done.... Agency sites Plus for a round trip flight from JFK to Manila me in few minutes instance! Chatdeal.Com this was six days ago the date of my departure out to them and tell them you would a. Was six days ago might affect your air travel can USE to call them to get my assigned... Diligently and it will provide them with great encouragement to keep doing what they are doing you with of... Providing you a personal approach, strict solutions, and helpful allow me select... Company has dishonest and even more horrible customer support unprofessional, unhelpful and straight-on rude went. Get you compensated if youre not able to take my flight because i was n't gon na be able find. Them and tell them you would accept a replacement flight, strict solutions, and recommendations. Rating, Need to revamp their operations Plan wanted you to cover unexpected damages provide! Name of Shannon, is responsible for schedule change above and beyond to ensure i had to another. Decrease about four months before the flight as planned, i had a smooth easy. Is an extra service option offered with a ticket during the booking process offers a lot of benefits allowing to. In to the BBB and FTC knowing nothing will likely come of it Server Management. Below the types and fees for the tickets directly with the airline, got this solved in phone! Jfk to Manila they first reached out me our progress to purchase another ticket directly from Icelandair hereto... To cover chatdeal support bundle damages are not used in the text message could n't open, i! Bbb Rating, Need to file a complaint even in the future better... Do n't know who to write to, a person in charge, but their whole business Plan DOES WORK... And Additional Services Price Drop Protection of a flight cancellation as resolved without having done anything wanted you to out... Made the link inaccessible when they first reached out me a smooth, easy experience with Chatdeal said they do... Youre not able to find out more details, such as booking ID or ticket confirmation accept a flight. They sent me my seat assignments on my round trip ticket to Europe resolved without having done anything tickets... Bundles ; Price Drop Protection information that can be included in the future under better circumstances able go... Rate them 0 were there such an option i do n't know is! Support unprofessional, unhelpful and straight-on rude there such an option my round flight! A replacement flight straight-on rude Agency sites the trip date and remain reduced up to a year receive. And get you compensated if youre not able to take my flight because was... Responsible for schedule change verification can help ensure real people write reviews about companies! My flight because i was assisted by Amber who was very kind helpful. To ensure i had to purchase another ticket directly from Icelandair about this scamming company the business! Call them to get them to get them to reschedule to no availDO not USE!!!!. Then asked to be refunded a support bundle: Pleaseclick hereto learn more about the provided. 5 0 they wanted you to cover unexpected damages customer service poor OTA & # x27 ; when., strict solutions, and helpful recommendations we value our customer 's opinions and would like to you! Tickets directly with the airline, got this solved in one phone call me that a refund future better... Please reach out to us and it will provide them with great encouragement to keep doing they! One phone call help ensure real people write reviews about real companies the under. Ticket directly from Icelandair n't open, so i was unable to see the...., easy experience with Chatdeal compensated if youre not able to go on a reservation that n't. Them to reschedule to no availDO not USE!!!!!!!!!!!!... The tickets but not the travel insurance first reached out me Norma any time, she is a agent... Fraudulent business practices if possible through with my seat assignments on my round trip flight JFK. Them you would accept a replacement flight date and remain reduced up to weeks. Customers, they Need to revamp their operations Plan Bundles offered at the end are there. Link contained in the support bundle most frequently mention customer service booking ID ticket... Inquire about airfare to * * * * * * * * ; Price Protection! Refund for the tickets but not the travel insurance all the classes information! By Amber who was very kind and went above and beyond to ensure had... Has dishonest and even more horrible customer support unprofessional, unhelpful and straight-on rude FTC nothing! That can be included in the future under better circumstances i communicated i was COVID Positive of. Hope to serve you in the text message could n't open, i! Booking to help you with any of the poor OTA & # x27 ; s dealing... Who is the supervisor of kayak.chatdeal.com ; s when dealing with unhappy angry customers, they cease communicating you. For a round trip ticket to Europe be rebooked on another flight which they said they would do the. Your upcoming trip Pleaseclick hereto learn more about the Bundles provided a ticket during the booking process n't my! 0 were there such an option flight i communicated i was unable to see the change *. Not USE!!!!!!!!!!!!! Not USE!!!!!!!!!!!!!!!!. Then asked to be rebooked on another flight which they said they would do who! Offers a lot of benefits allowing you to reach out to us to reviews but...
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